Documents tagged 'Sigma'
Published: 10/01/2008
In today's competitive environment, market segmentation is the latest buzzword and is being touted as the next big thing in corporate management, especially marketing and sales. Lean Six Sigma would have failed just like any other quality improvement methodology, but it survived the test of time...
Published: 10/01/2008
Using Six Sigma Metrics
The exact Six Sigma tools and techniques employed may differ from organization to organization depending on specific project requirements, but the basic concept or methodology that is used in most implementation projects is Six Sigma metrics. These metrics are quite...
Published: 09/01/2008
Over the past few years, the ITIL has helped many IT companies to form long-lasting and fruitful working relationships with their customers through the use of highly effective tools such as Service Level Agreements (SLAs) and Operational Level Agreements (OLAs). Both these tools are quite...
Published: 08/01/2008
Contact centers have benefited so much by implementing Six Sigma that now it is impossible for them even to think that they can manage their operations without it even for a single day.
Why Six Sigma Is Better Than Other Quality Initiatives
Six Sigma may have been originally devised as a...
Published: 08/01/2008
Although Six Sigma concepts and methodologies make use of foolproof statistical tools and techniques, the importance of existing work culture and the support and cooperation of employees cannot be undermined - because ultimately it is the employees and the implementation teams who have to work...
Published: 05/01/2008
Training Difficulty Level Depending On The Position Held
It is said that any organization that is thinking about starting a Six Sigma initiative will have to get their employees trained for the purpose. This is one of the most crucial factors for the success of implementation. Every employee...
Published: 05/01/2008
On the surface, any training program will look the same because it uses the same statistical tools that have worked before and all the methodologies have same objectives (i.e. focus on the defect reduction and quality improvement).
While the tools and techniques may be old, the approach to...
Published: 03/01/2008
The Significance Of Leadership Commitment In A Business
By leadership here we don't mean only the top rung people. Usually people have a misconception that a CEO or the president or the COO of the company needs to have a visionary leadership quality to take the company to the peak of the...
Published: 02/01/2008
Six Sigma concepts and methodologies certainly help in reducing defects and increasing efficiencies, but that does not mean that we can overlook the need for maintaining operational excellence throughout the Six Sigma implementation process and beyond.
Explained below are some of the methods...
Published: 28/12/2007
Employees often do not lend their full cooperation and support because they are of the opinion that they will lose their jobs after Lean Six Sigma is finally implemented. Some employees may also think that they may be asked to work more or shoulder multiple responsibilities; as such, they often...
