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Are We a World Out of Touch? Published on 22/05/2008

Where is our world headed with this lack of personal communication? Could some of the problems we see each day be a result of lack of interaction between people? What can we do about it? Isn't it amazing how you can communicate with someone around the world in the click of a button? Isn't it also amazing how we use the same form of communication to ask someone in the next office a simple...

What Is A WOW Card? Published on 12/05/2008

The WOW card is the best type of card to give and receive because it has been personalized with just the right saying and a special picture. And as you know, a picture says a 1,000 words, so when it is combined with your heartfelt message, it becomes a WOW card. The best WOW cards are greeting cards received through the regular postal service, not e-cards. These cards can be funny, loving...

What is a Certified Performance Technologist? Published on 24/04/2008

Until the development of the Certified Performance Technologist (CPT) designation, just about anyone could claim that they were a training professional. On the other side about the same time, training practitioners were asking for a credential to help them assess their ability, laser focus their professional development efforts, and receive recognition for their capabilities. In response to...

Thank You Cards: What Do I Say? Published on 28/03/2008

Sending a thank you card is a great way to build and maintain a business or personal relationship. It can be simple and to the point, yet still pack a punch with the receiver in demonstrating that you are a sharing and caring person. In our impersonal world, the simple act of saying "thank you" is very powerful. When is a Thank You card appropriate to send? Certainly after any business...

Sympathy Cards: What Do I Say? Published on 18/03/2008

One of the most difficult cards to send to a family or friend is a sympathy card. Why? Because if you are like us, you have many mixed feeling on what is truly appropriate for the situation. But never underestimate the powerful message you convey by just sending a card at a time of grief. While many ask that donations be given in lieu of flowers, it is always appropriate to send a card to...

Write 38 Measurable Objectives In Minutes! Published on 15/03/2008

My assumptions are that: You have some basic knowledge of training. Or you may have experience in the training field as an instructor. You might have developed instructor-led training or printed training manuals. YOu would rather get a root canal than write objectives! Wait, there is hope! The first most important principle to remember about writing objectives is: Understand is...

Stabucks Closes For Training: News At Ten Published on 05/03/2008

While catching the early morning news at the gym today, I was astonished to hear the headline that Starbucks is closing nationwide for three hours to train its 135,000 store employees on the art of coffeemaking and the ultimate customer experience. Wow! I have been a training professional for over 25 years and this announcement is monumental to our profession. A company actually talks about...

Be Prepared For Business Matchmaking Events Published on 28/02/2008

Just yesterday I participated in a business matchmaking event sponsored by the local SBA and prime contractors in the Houston area. These types of events of held across the country to help small business owners meet with decision makers in government agencies and local prime contractors. I have attended these events previously but did not get a lot of traction from the event that led to...

Don't Start With a Blank Page, Use Content Blocks Published on 27/02/2008

Recently I helped a small business owner totally re-write his marketing and business plans. The owner was grateful for the new copy, but expressed a concern that he may have issues writing copy for marketing materials or responding to bid proposals later in the year. He said,"It is so hard to start from scratch writing a marketing document when you have a blank piece of paper staring you in...

Write Your SBA 8a Social Disadvantage Narrative Published on 04/02/2008

Background Are you a minority or woman business owner? Have you considered applying for SBA status to allow you to access millions of contract dollars with the federal government? Wonder if your business qualifies to become 8(a) certified? Here is what the Small Business Administration (SBA) has to say about who is considered socially disadvantaged? According to the SBA Web site:...